Customer Care Excellence

Customer Care Excellence
By:Sarah Cook
Published on 2008 by Kogan Page Publishers



Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services. You need a top notch customer services system in place, and Customer Care Excellence will enable you to achieve just that. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company's touch points can ensure successful results and satisfied customers. This new edition also includes new material on how online technology has affected customer service and employee and customer engagement, illustrated with new examples from Tesco, John Lewis and eBay.

This Book was ranked at 36 by Google Books for keyword Cook.

Book ID of Customer Care Excellence's Books is k19XBn62A-sC, Book which was written bySarah Cookhave ETAG "dtuup9aC0io"

Book which was published by Kogan Page Publishers since 2008 have ISBNs, ISBN 13 Code is 9780749450663 and ISBN 10 Code is 0749450665

Reading Mode in Text Status is false and Reading Mode in Image Status is true

Book which have "280 Pages" is Printed at BOOK under CategoryBusiness and Economics

This Book was rated by 1 Raters and have average rate at "5.0"

This eBook Maturity (Adult Book) status is NOT_MATURE

Book was written in en

eBook Version Availability Status at PDF is falseand in ePub is false

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